Display problems

client display failing

If the display is failing following an update to AP-Portal then it could be symptomatic of legacy files being found in the browser’s cache, thus preventing the latest operations being executed properly. See the following section on Clearing a browser cache

Clearing a browser cache

If the portal has been updated but there appears to be no change to what the user is seeing in their browser then it’s possible that they are seeing the content from the browser’s cache. In this case, then below is some general advice for forcing content to be removed from the browser cache.

IE (based on ver. 11)

Tools -> Internet Options -> Browsing History -> Delete... -> make sure Temporary Internet files and website files and Cookies and website data are checked -> Delete.

Chrome (based on ver. 56.0.2924.87)

Ctrl+Shift+Del (or click on the Chrome button which looks like Customize and control Google Chrome then More tools -> Clear browsing data...) -> make sure Cached images and files is checked -> Clear browsing data.

Firefox (based on ver. 38.0.5)

Edit -> Preferences -> Advanced -> For Cached Web Content click the Clear Now button.